Full Time
Jacksonville
FL
Job Category: Secretarial & Support Staff
Essential Duties and Responsibilities
Position Summary:
The SSVF Staff Support Coordinator II provides advanced administrative support to the HR team, with a primary focus on professional communication, customer service, recruitment, scheduling, and HR process coordination.
This position serves as a primary administrative point of contact for staff, candidates, and supervisors; coordinates employee-related administrative processes; and provides direct support to the HR & Facilities Manager. As the second step in the SSVF Staff Support Coordinator career path, the SSVF Staff Support Coordinator II maintains proficiency in SSVF Staff Support Coordinator I responsibilities to provide coverage when needed.
The SSVF Staff Support Coordinator II reports to the HR & Facilities Manager.
Position Responsibilities:
Serves as a primary administrative point of contact for staff, candidates, supervisors, and other stakeholders, providing professional customer service by telephone, email, and in person
Monitors the HR email box, responds to routine inquiries using approved information, and coordinates administrative requests and appointments
Monitors the Jobs email box, manages job postings, and coordinates interview scheduling, candidate communications, and approved recruitment correspondence
Processes assigned employee benefit applications and reimbursements using established procedures and eligibility criteria, including reviewing submissions, communicating status, and following up on outstanding requirements
Processes approved routine timecard corrections and administrative activities related to employment status changes
Coordinates administrative activities for leave, accommodations, return-to-work, and Workers' Compensation processes under the direction of the HR & Facilities Manager, including scheduling, distributing approved forms, monitoring deadlines, and following up on outstanding requirements
Processes new employee I-9 documentation
Processes requests for Verification of Employment, Income, and Unemployment eligibility
Coordinates the clearing of workstations for departing staff, including the collection, securing, and appropriate handling of personal belongings and agency property, in accordance with established procedures
Provides administrative support to the HR & Facilities Manager during designated HR activities and meetings, including preparing materials, taking objective notes, documenting action items, and coordinating approved follow-up
Drafts routine correspondence and administrative documentation for HR Manager review and approval
Updates assigned tracking systems and coordinates with SSVF Staff Support Coordinator I to ensure required records are maintained
Completes training and maintains proficiency in SSVF Staff Support Coordinator I responsibilities, including records management, compliance tracking, onboarding, orientation, offboarding, employment records requests, and file audits
Provides clerical and administrative support to the HR team
Assists with assigned HR projects and records-related activities
Maintains confidentiality, follows established procedures, and performs other related administrative duties as assigned
Qualifications
Knowledge, Skills, and Abilities Required:
Ability to maintain a high level of confidentiality when handling sensitive information
High level of integrity and a strong work ethic
Strong written, verbal, interpersonal, and customer service skills, with the ability to communicate clearly and professionally with candidates, staff, supervisors, and leadership
Strong organizational and time-management skills, with the ability to manage multiple tasks, deadlines, calendars, and workflows and follow through to completion
Ability to work independently within established procedures, exercise sound administrative judgment, make routine decisions, and recognize when a question, exception, or sensitive matter requires escalation
Strong attention to detail and commitment to accuracy and completeness
Ability to meet people where they are, demonstrating respect, patience, professionalism, and a collaborative, service-oriented approach
Flexible and able to adjust priorities to meet changing needs and deadlines
Ability to learn and effectively use established systems, procedures, and workflows
Proficient in Microsoft 365 applications, including SharePoint, and Outlook, with the ability to effectively manage documents, data, email, calendars, and scheduling
Physical Demands:
Periods of walking, standing, or sitting in an office or field environment for service provision
Limited physical effort required; however, the employee must occasionally lift and/or move up to 15 pounds
Ability to operate a motor vehicle
Employment Disclaimer:
Employment with Changing Homelessness, Inc. is contingent upon meeting applicable eligibility and compliance requirements following a conditional offer of employment. These may include authorization to work in the United States, required background and drug screenings, and maintaining a valid driver’s license. Client-facing roles require access to a reliable vehicle.
Candidates who are current clients or who have received services within the past 90 days are not eligible for consideration. Former employees eligible for rehire must wait 90 days from their separation date before reapplying.
Changing Homelessness, Inc. does not discriminate on the basis of any status protected by applicable law
Education and Experience
Knowledge, Skills, and Abilities Required:
Ability to maintain a high level of confidentiality when handling sensitive information
High level of integrity and a strong work ethic
Strong written, verbal, interpersonal, and customer service skills, with the ability to communicate clearly and professionally with candidates, staff, supervisors, and leadership
Strong organizational and time-management skills, with the ability to manage multiple tasks, deadlines, calendars, and workflows and follow through to completion
Ability to work independently within established procedures, exercise sound administrative judgment, make routine decisions, and recognize when a question, exception, or sensitive matter requires escalation
Strong attention to detail and commitment to accuracy and completeness
Ability to meet people where they are, demonstrating respect, patience, professionalism, and a collaborative, service-oriented approach
Flexible and able to adjust priorities to meet changing needs and deadlines
Ability to learn and effectively use established systems, procedures, and workflows
Proficient in Microsoft 365 applications, including SharePoint, and Outlook, with the ability to effectively manage documents, data, email, calendars, and scheduling
Physical Demands:
Periods of walking, standing, or sitting in an office or field environment for service provision
Limited physical effort required; however, the employee must occasionally lift and/or move up to 15 pounds
Ability to operate a motor vehicle
Employment Disclaimer:
Employment with Changing Homelessness, Inc. is contingent upon meeting applicable eligibility and compliance requirements following a conditional offer of employment. These may include authorization to work in the United States, required background and drug screenings, and maintaining a valid driver’s license. Client-facing roles require access to a reliable vehicle.
Candidates who are current clients or who have received services within the past 90 days are not eligible for consideration. Former employees eligible for rehire must wait 90 days from their separation date before reapplying.
Changing Homelessness, Inc. does not discriminate on the basis of any status protected by applicable law
Salary/Salary Range
$49,000 - $55,000
How to Apply
Send your resume and cover letter to [email protected]. Please include the job title in your email subject line.
Company/Organization
Changing Homelessness, Inc.
www.changinghomelessness.org
Contact
Leilani Williams
Job Start Date
(if available)
11/30/2026
